For Businesses

A few things we can do for you

VoIP Phone Server
  • Replaces your VoIP phone service with your own physical machine with no additional maintenance, connected directly to carriers for lowered rates and less downtime.
  • Take control with call logs, automatic recording and storage, blacklisting, and listening in and whispering on employee calls through your realtime administrator panel.
  • The rational long-term solution to any volume of office telephone usage.
Custom software development
  • From trivial report parsing to industrial control and image processing, we have expert programmers who can build your custom software and automation solution
One-time, no-contract labor
  • Hourly IT labor and office setup, wiring, furniture setup, computer and network configuration.
  • No contracts, no obligations - perfect for setting up your office hassle-free.
Database support
  • Optimization, maintenance, automation, business-specific reporting, and database migration.
  • All common SQL variants supported.
Predictive dialer for call centersClick to see our Predictive Dialer information

Fully managed IT solutions

CyberJocks provides fully managed IT solutions to small and medium businesses in the Buffalo region. Managed IT means leaving the day-to-day support up to us and not having to worry about dealing with in-house IT staff. It means:

  • Paying for only what you need
  • Having a professional company maintain the details of your IT infrastructure
  • Being able to contact one phone number or email anytime for support
  • Having a knowledgeable source to go to for special requirements such as database migration
  • Having our technicians available to do physical labor and installations

The fully managed IT service plan is very popular because it eliminates or mitigates the problems associated with having an in-house IT staff:

  • Hiring skilled IT personnel at reasonable salaries is difficult
  • Employees must be hired and trained multiple times in the same area in case of employee departure
  • Skilled IT employees prefer well-paid, full-time positions which your business may not need or want to support
  • More employees means more administration and legal liability

As well as the human resources problems of retaining skilled and motivated IT staff, the technical expertise of each employee is limited to that individual’s education and experience. CyberJocks centralizes the expertise of multiple skilled personnel familiar with how offices and modern information technology work to increase the value of your business while cutting out wasteful cost and managerial strain. More and more businesses today have concluded that the managed service model is the most rational and valuable for their businesses.

We offer customized support packages to suit your individual business needs as well as pre-configured options seen below. When your business changes, we change with it, and when it grows, we grow — your interest is our interest. If you have specific needs, feel free to inquire if we can provide them!

Monthly Plan
Basic
Standard
Über
Price per PC workstation equivalent (ex. 1 per employee workstation)$29.00$35.00$45.00
PC software maintenance - updates, licensingProvidedProvidedProvided
Hardware monitoring and maintenance - 24/7 Uptime Monitoring - system maintenance, installation serviceProvidedProvidedProvided
Trouble ticket supportBasicUnlimitedUnlimited
Email server maintenance, phone server maintenance, database server maintenanceBasicBasicComplete
Monthly remote PC live Teamviewer support minutes per device2040Unlimited
Phone setup and support - phone server integrationProvidedProvided
Onsite all-purpose support per device equivalent15 minutes30 minutes
24/7 Emergency response supportBusiness hoursLimitedComplete
Business Continuity and Disaster Recovery PreparationProvided
Continuous specific system optimizationsProvided
Offsite backup service ($0.92/GB down to $0.70 for greater than 1TB)OptionalOptionalOptional

Email us at services@cyberjocks.com or call us with your inquiry, come in anytime to our physical location, or use the Contact Form. We look forward to serving you!

office

Why Choose Us

Honesty
You tell us what you need — we won’t try to sell you something you don’t want.

Loyalty
Your business’s value is our interest. We cultivate lasting relationships.

Professional expertise
Have access to a diverse mixture of competent programmers and technicians

CyberJocks IT.
3411 Delaware Ave. Suite 101
Kenmore, NY 14217

Telephone: +1 716 751 5500
FAX: +1 716 535 1011
E-mail: services@cyberjocks.com
Contact form